Privacy policy


Privacy Policy

Last Updated: February 6th, 2025.

At MAPÜ Naturals, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal data. This Privacy Policy explains how we handle your information when you visit our website (mapunaturals.com), purchase our products, or interact with us online.

By using our website and services, you consent to the collection and use of information as described in this policy.

1. Information We Collect

We collect different types of personal information to provide and improve our services:

a. Information You Provide Directly

  • Personal Details: Name, email address, phone number, and shipping/billing addresses.
  • Payment Information: Processed securely through Shopify Payments, PayPal, or other third-party payment providers. We do not store your credit card details.
  • Customer Support & Communication: When you contact us via email, chat, or social media.

b. Information Collected Automatically

  • Device & Browsing Data: IP address, browser type, device type, and website interactions (e.g., pages visited, time spent, and referring websites).
  • Cookies & Tracking Technologies: We use cookies to improve user experience, track shopping cart activity, and enable personalized recommendations. See Section 6 for cookie settings.

c. Information from Third Parties

  • Shopify collects and processes certain data necessary for order fulfillment and security. For more details, refer to Shopify’s Privacy Policy.
  • Third-party analytics providers (e.g., Google Analytics) collect anonymized usage statistics.
  • Marketing partners may provide information to improve advertising campaigns.

2. How We Use Your Information

We use collected data for the following purposes:

  • To process and fulfill orders (including payment processing, shipping, and returns).
  • To provide customer support and respond to inquiries.
  • To improve website functionality and user experience.
  • To personalize marketing and offer recommendations based on past purchases.
  • To comply with legal obligations and prevent fraud.

We do not sell your personal information to third parties.

3. Sharing Your Information

We share personal data only when necessary:

a. With Service Providers

We work with trusted third-party providers, including:

  • Payment processors (Shopify Payments, PayPal, etc.)
  • Shipping carriers (DHL, FedEx, USPS, etc.)
  • Analytics and marketing services (Google Analytics, Meta Ads, Klaviyo, etc.)

These partners are bound by contracts that require them to keep your data secure.

b. Legal & Compliance

We may disclose your information if required by law, to protect our rights, or in response to lawful government requests.

4. Your Rights & Choices

Depending on your location, you have rights under GDPR, CCPA, and other privacy laws:

  • Access & Correction: Request a copy of your personal data and correct inaccuracies.
  • Data Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-Out of Marketing: Unsubscribe from emails using the link in our emails or contact us at info@mapunaturals.com
  • Cookies & Tracking: Adjust your preferences in Section 6.

To exercise any of these rights, contact us at info@mapunaturals.com

5. Data Security & Retention

We implement strict security measures to protect your information, including encryption, secure servers, and access restrictions.

We retain personal data only as long as necessary for order processing, legal compliance, and legitimate business purposes.

6. Cookies & Tracking Technologies

Cookies help us improve your experience on our website.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality (e.g., shopping cart).
  • Performance Cookies: Collect anonymized analytics data.
  • Marketing Cookies: Enable targeted ads and promotions.

Manage Cookie Preferences: You can modify settings via your browser or use our Cookie Settings Tool in our site.

7. Shopify & Third-Party Policies

As our store operates on Shopify, certain data processing is governed by Shopify’s Privacy Policy. Shopify may collect and store personal data independently from MAPÜ Naturals.

For third-party apps and integrations, refer to their respective privacy policies.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

If required by law, we will notify users of significant changes.

9. Contact Us

For questions or requests regarding your privacy, contact us at:

📧 Email: info@mapunaturals.com
📍 Address: Pseo Dijon 306, Monterrey, MX.